Furniture Delivery Information

We offer delivery Australia wide via third party delivery partners with some exclusions. Where applicable, we endeavour to dispatch all orders within 48 hours from receipt of payment.

All delivery charges can be calculated in the shopping cart. Our shipping calculator in the shopping cart will determine the best possible delivery cost based on product size, weight, and postcode. The shipping cost is primarily shown in the cart, and then calculated again in the checkout after you enter your delivery address.

SOME ITEMS SHIP FOR FREE!

All deliveries are performed on weekdays during normal business hours, with only select carriers in certain areas able to deliver on Saturdays.

Estimated Delivery Times

While we and our delivery partners endeavour to meet these delivery times on all occasions, please keep in mind that your location and order size will ultimately impact the speed of delivery to you.

Please allow up to 15 business days for all deliveries in case of delays. For non-fragile deliveries to rural and regional areas, please allow up to 12 business days from time of dispatch.

Small Orders & Non-Fragile Items

Melbourne (Metro)	1-5 Business days
Sydney & Adelaide (Metro)	2-6 Business days
Brisbane & Tasmania (Metro)	3-7 Business days
Perth & Darwin (Metro)	5-9 Business days

Large Orders & Fragile Items

Melbourne (Metro)	Booked based on carrier availability
Sydney & Adelaide (Metro)	6-15 Business days
Brisbane (Metro)	6-15 Business days
Perth & Tasmania (Metro)	14-20 Business days

We require an Australian street or residential address for all deliveries as our delivery partners cannot deliver to a PO Box or parcel locker. Standard delivery services are strictly to the ground floor. If you require extra services such as above ground floor via stairs or lift, assembly, and/or rubbish removal, please get in touch with our team.

Standard delivery services by our delivery partners are strictly to ground floor and/or front door. These services do not include:

Above ground floor delivery via stairs or lift
Product assembly or unboxing
Removing packaging or product wrapping
Removal of old furniture or décor items

Customers may be required to organise assistance from another person to take furniture from the ground floor, or from the front door and inside the premises. It is the sole responsibility of the customer to ensure that the packaged product(s) will fit through doorways and/or elevators before placing your order. Box dimensions can be found on each product listing on our website.

Once an external carrier is booked, customers will receive an email confirmation with further instructions regarding the carrier and further instructions. Courier costs include full insurance for product(s) that are lost or damaged during transit.